FAQ

When will Pre-Orders be Shipped?
 

We will notify you to confirm the delivery date of wines that are pre-ordered from our pop up shop. The expected date for shipping is on the order page. If there are any expected delays we will notify you immediately! Please note with all orders, couriers will require someone of legal age to receive the wine (due to alcohol laws). The courier will leave a calling card in the situation that no one is home. Feel free to contact us if you have any questions. 

How do I place an order?
 

To place an order simply, scroll through our special offer and “add to cart” when you would like to purchase. Once your cart is full, follow the steps to provide us with your delivery and payment details, then wait for your wine to arrive! Do not wait! This online store is only live for a week! Place your orders now!

Payment, Shipping, Secure Ordering & Payment Options.
 

All major credit and debit cards are accepted, simply follow the steps prompted to complete your purchase. All orders will be confirmed via email and shipping time frames will be provided. Giesen group take security and privacy very seriously, all online payment methods are safe and secure. 

In order to receive your delivery, you must ensure that a person over the age of 18 years, and not under the influence of alcohol, is available at the Delivery Point to accept your delivery. Giesen Group reserves its rights to require its couriers to request the person accepting the delivery of suitable evidence of their age for verification purposes.


If suitable evidence of age is withheld or no person is present to accept delivery, Giesen Group's courier may refuse the release and delivery of an order. Such an event would be considered a failed delivery and would be subject to the normal procedure of failed deliveries for the courier company. 

Our 100% Satisfaction Guarantee:


Just so you know, we are 100% confident that you will be completely satisfied with these wines. If you purchase a case and open a bottle and don't agree with us that this is truly sensational wine, simply put the bottle back in the case, tape it up and send it back to us and we'll give you a refund. We will also cover the courier cost!

Returns & Refunds
 

Simply contact us should you wish to return the goods. We will be happy to help you. 

If have any issues with the condition of product upon delivery, for example a broken bottle. In the event that the courier breaks the product during delivery, we will replace that product. Just simply take a photo of the goods you've received and contact us to get started. 

 

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